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OnCX is a single platform with applied AI (artificial intelligence) such as voicebot with multilingual NLP technology, friendly domainization and chatbot support.
Powered by FPT Telecom International
Microservices Architecture: OnCX is built on a microservices architecture, which allows each component to run independently, making administration simple, available (HA) and highly scalable in order to meet different business needs.
Unlimited Interconnection: Businesses can connect their OnCX to VoIP service providers via Public (Internet) or a Leased Line (MPLS) environment to run Inbound and Outbound voice.
Connection Ready: Requires businesses to have a direct Internet connection or through a Proxy to connect to social networks, such as Facebook and Zalo, when running the Omni Chat feature package.
Flexible Integration: The product is designed to be easily installed on a server equipment located in enterprise systems or on virtual machine platforms hosted on cloud systems.
High Availability: Allows customers to be located at multiple sites to run DC and DR site models in order to help businesses maintain uninterrupted services if there is a total failure at 1 site (DC).
Ready to activate smart tools in customer interaction: AI, voicebot, chat bot, virtual agent, etc.
Create a digital transformation ecosystem, in which Smart CX is a key component.
Ready to activate smart tools in customer interaction: AI, voicebot, chat bot, virtual agent, etc.
Create a digital transformation ecosystem, in which Smart CX is a key component.
Provide the most diverse, popular and comprehensive customer interaction channels on the market: Chat, SMS, Social, IM, etc.
The ability to operate on all platforms: mobile, web as well as all operating systems: Android, IOS, Windows, MacOS, etc.
Bringing many utilities to departments that directly interact with customers (sales, marketing, CS, etc.): tracking support history, creating campaigns, surveying the market, assessing satisfaction levels.
Planned in application partitions, behind many layers of network security, businesses have full control over their information security and data integrity.
Cost effectiveness together with simplified settings and operating processes.
Scale up or down the system anytime.
Extensive features & functionalities for your productivity.
Our qualified professional team is committed to support you whenever you need us.
Customer trust and many years of experience in providing telecommunication and IT services in Vietnam. Backed by the team of highly-qualified experts.
Address: FPT Building, L.29B-31B-33B Tan Thuan Street, Tan Thuan EPZ, Tan Thuan Dong Ward, District 7, Ho Chi Minh City.
Phone: +84 28 7300 2222 (Ext: 8954, 8955, 8956, 8957)
Address: 18th Floor, FPT Tower, No.10 – Pham Van Bach street, Cau Giay District, Ha Noi.
Phone: +84 24 7300 2222 (Ext: 4979, 4962, 4963, 49602, 4973)
Fax: +84 24 32005563
Address: Room 4F, 4th Floor, Ricco Building, 363 Nguyen Huu Tho Street, Cam Le District, Da Nang.
Phone: +84 236 730 3333
Contact Technical Support: 18006973
Email Technical Support: fti.support@fpt.com.vn