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OnCX Callcenter

Providing a system responsible for receiving and forwarding a large number of calls, forwarding calls to employees, as well as receiving internal and external incoming calls and distributing incoming calls from the client.
  • PBX configuration
  • Call interaction/Call monitoring
  • Call management: Contacts, history
  • Manage recording, call quality.
  • Work time
  • Smart IVR
  • Blacklist
  • Real-time management of call status
  • Forward/transfer calls
  • Recordings – call waiting music
  • Virtual number pad
  • Voice mail
  • Real-time reporting/analysis
SEE PRICING

System UI Demo

CALL CENTER (Agent)

Receiving Calls

CALL CENTER (Supervisor)

Call Interaction

CALL CENTER (CRM)

Manage customer list

CALL CENTER (CRM)

Customer information and interaction history

CALL CENTER (Supervisor)

Monitor Call

CALL CENTER

Virtual number pad

CALL CENTER (CRM)

Manage customer groups

CALL CENTER (CRM)

List of customers in the group

OnCX Omni Channel Inbound

Providing a solution with multiple consolidation channels: Facebook OA, Zalo OA, Livechat. Conversation data is synchronized and collected centrally in a single place, helping users centrally process messages and optimally manage chat stream performance.
  • Livechat/Bubble chat.
  • Facebook fanpage / Messenger.
  • Zalo OA chat.
  • Web based realtime interaction.
  • Session Management works.
  • Manage chat channel permissions.
  • Web based Embedded Utility.
  • Real-time reporting/analysis.
SEE PRICING

System UI Demo

OMNI CHANNEL INBOUND
OMNI CHANNEL INBOUND (Report)
OMNI CHANNEL INBOUND (Report)
OMNI CHANNEL INBOUND (Report)

OnCX Voicebot Campaign Outbound

Providing a solution with automatic voice interaction. Supporting companies in compiling content and automatically calling groups of subscribers, classified according to their requirements, for the purposes of advertising, customer service and automatic sales.
The voicebot uses 9 different natural voices, from different regions: North – Center – South, and different genders: male, female.

  • Self-service configuration.
  • Manage customer list.
  • Data Import.
  • Data Standardize.
  • Manage multiple campaigns.
  • Data personalization.
  • Voicebot localization.
  • Upload recording file.
  • Call threshold management.
  • Real-time reporting/analysis.
SEE PRICING

System UI Demo

VOICEBOT CAMPAIGN OUTBOUND

Import Data management

VOICEBOT CAMPAIGN OUTBOUND

Create a campaign

VOICEBOT CAMPAIGN OUTBOUND

Data Standardize

VOICEBOT CAMPAIGN OUTBOUND

Campaign report

VOICEBOT CAMPAIGN OUTBOUND

Campaign Threshold

OnCX Connection Model

OnCX Operation Model

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HO CHI MINH CITY (HEADQUARTER)

Address: FPT Building, L.29B-31B-33B Tan Thuan Street, Tan Thuan EPZ, Tan Thuan Dong Ward, District 7, Ho Chi Minh City.
Phone: +84 28 7300 2222 (Ext: 8954, 8955, 8956, 8957)

FPT INTERNATIONAL TELECOM COMPANY LIMITED - HA NOI BRANCH

Address: 18th Floor, FPT Tower, No.10 – Pham Van Bach street, Cau Giay District, Ha Noi.
Phone: +84 24 7300 2222 (Ext: 4979, 4962, 4963, 49602, 4973)
Fax: +84 24 32005563

DA NANG (REPRESENTATIVE OFFICE)

Address: Room 4F, 4th Floor, Ricco Building, 363 Nguyen Huu Tho Street, Cam Le District, Da Nang.
Phone: +84 236 730 3333

Contact Technical Support: 18006973

Email Technical Support: fti.support@fpt.com.vn 

  • Tiếng Việt
  • English